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Tracking
Results Driven ....
Project reports are customized to track the effectiveness according to metrics
important to our clients.
Even for the most detailed
situations our team has considerable experience in preparing
technical reports that show all aspects of calling, data
disposition and trends for effective tracking.
Regional calling patterns are developed in consideration of
time zones so that optimal shift schedules are set and
call completion levels maximized. With predictive dialing
and CAT built into our system, program data is captured live
at the source eliminating error prone data transfer from one format to another.
Quality control standards are implemented adhering to
three levels of verification. The individual file level,
where daily inspection is performed to ensure agent call
information is complete and accurate. Weekly
extracts to correct dated information, address validation and
telephone number correction. And finally through call
monitoring where trainers enforce customer service, voice
power, and basic call handling standards.
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2006 proCall Marketing Inc. All rights reserved.
Email: tdickson@procall.ca :: Phone: (403) 265-4014