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Automation

ProCall telephone productivity arises from two fundamental industry advantages, automated dialing and online database systems. Daily outbound calling integrates a Predictive Auto Dialer (PAD), with the customer database. The PAD is a computer, based dialer driven by a predictive software algorithm. Operation is two fold; dialing is initiated by predicting who will be the next available operator and when they will be ready to receive new calls. Call efficiency is achieved by eliminating idle time between calls thereby increasing the number of productive call minutes every hour.